Privacy Policy

Welcome to Health Hax (“Health Hax,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, use our online services, or receive services at our studio. This Privacy Policy explains how we collect, use, protect, and share information when you interact with Health Hax.

By visiting our website or using our services, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to our website https://thehealthhax.com, our digital services, and all services provided at our single physical studio located in North Carolina. We do not operate multiple locations or franchises.

1. Information We Collect

We may collect two types of information:

1. Personal Information

Information that identifies or can be associated with you, including:

• Name, email, phone number, and address
• Booking and membership information
• Service history
• Payment details (handled securely through third-party processors)
• Communications with us
• Health or contraindication information you provide on waivers or intake forms

Some services we offer require collecting health information to ensure eligibility and safety (e.g., cryotherapy, IV/IM hydration). Certain information may be classified as Protected Health Information (PHI) and is subject to additional legal protections described in our Notice of Privacy Practices (HIPAA).

2. Non-Personal Information

We also collect data that does not identify you individually, such as:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on our site
• Aggregated usage statistics
• Cookies and similar technologies

2. How We Collect Information

We collect information when you:

• Schedule services or create an account
• Complete forms on our website or in studio
• Book or manage appointments
• Communicate with us by email, phone, or SMS
• Participate in promotions, surveys, or events

We also collect information automatically through logs, cookies, and analytics tools.

3. Platforms and Service Providers We Use

We partner with trusted platforms to operate our business and deliver services:

• Boulevard for booking, scheduling, SMS reminders, and payments
• CharmHealth for wellness intake, medical notes, and records for medically supervised services

We may also use:

• Payment processors
• Email communication providers
• SMS delivery platforms
• Website hosting and analytics tools

These providers may process information on our behalf only to perform their services and are obligated to protect your data.

4. Cookies and Tracking Technologies

We may use cookies and related tracking technologies to:

• Improve functionality and security
• Save your preferences
• Analyze website usage
• Provide a better customer experience

You may control cookies through your browser settings. Some features may not function properly if cookies are disabled.

We use Google Analytics to understand how visitors find and use our site. Google Analytics relies on cookies and similar technologies to collect anonymous, aggregated usage data, and we have configured it not to use your information for ad personalization. We do not send health information or other Protected Health Information to Google Analytics. You can opt out of Google Analytics on all websites by installing Google's browser add-on at tools.google.com/dlpage/gaoptout.

5. How We Use Your Information

We may use Personal or Non-Personal Information for:

• Providing and improving services
• Scheduling and managing appointments
• Processing payments
• Sending confirmations, reminders, and updates
• Ensuring service eligibility and safety
• Customer support
• Analytics and website improvement
• Marketing communications (if permitted)
• Legal, regulatory, or safety purposes

We may also use aggregated or de-identified data for analytics or business purposes.

6. Text Messaging (SMS) Terms

By providing your mobile number, you consent to receive SMS and MMS messages from Health Hax related to:

• Appointment reminders and confirmations
• Scheduling, membership, or account notifications
• Service-related messages
• Optional promotions or offers

Messages may be sent using an automated system. Message frequency varies.

You may opt out at any time by replying STOP.
You may reply HELP for assistance.
Standard message and data rates may apply.

We do not sell your phone number. We share it only with service providers who support messaging and scheduling.

Carriers are not liable for delayed or undelivered messages.

7. How We Share Your Information

We do not sell or rent your Personal Information.

We may share information only with:

• Boulevard and CharmHealth (for services listed above)
• Healthcare providers involved in your care
• Payment processors
• Email/SMS delivery platforms
• IT and hosting partners
• Analytics and security providers

We may also share information if required to:

• Comply with laws or legal processes
• Protect the rights, safety, and property of Health Hax, our clients, or the public
• Detect or prevent fraud or misuse

We may also share aggregated or de-identified data for lawful purposes.

8. HIPAA and Protected Health Information (PHI)

Some services we provide require medical screening or supervision by licensed medical professionals. When we collect or maintain medical or health-related information, this information may be considered Protected Health Information (“PHI”) and is handled in accordance with HIPAA standards.

PHI may include medical history, medications, symptoms, clinical questionnaires, treatment records, evaluation notes, or other information needed to determine safety or eligibility for services. PHI is stored securely in CharmHealth or other HIPAA-compliant systems. Access to PHI is limited to authorized and licensed medical personnel who need the information for treatment, care coordination, safety, or regulatory purposes.

We apply the HIPAA Minimum Necessary Rule to PHI. We do not use or disclose PHI for marketing or advertising purposes. We will only use or disclose PHI as permitted or required by law, for treatment, payment, or healthcare operations, or with your authorization.

In the event of a breach of unsecured protected health information, we will notify affected individuals as required by HIPAA and applicable law.

9. Your Privacy Rights

You may request to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of certain data
• Opt out of marketing emails or texts
• Request a copy of your data (where permitted)

To submit a request, contact us at info@thehealthhax.com.

State laws may provide additional rights for certain residents. We honor applicable requirements.

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect Personal Information from children under 13 online. If information is collected unintentionally, we will delete it.

11. Data Security

We use security measures designed to protect your information, including encryption, secure platforms, and access controls. However, no method of transmission or storage is 100% secure.

12. Data Location and Storage

All data we collect is stored and processed in the United States. We do not transfer data outside of the U.S.

13. Email or Online Communications

If you email or message us, we may use the information to respond or assist you. Standard email may not be encrypted, so we recommend not sending highly sensitive information via regular email.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services constitutes acceptance of any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us:

Health Hax
Mooresville, North Carolina
Email: info@thehealthhax.com
Website: https://thehealthhax.com